Effective Date: June 26, 2026
Welcome to DK Tour And Travel. Customer satisfaction is our priority, and we strive to provide reliable and transparent travel services. This Refund Policy explains the conditions under which refunds may be issued for bookings made through https://dktour.in.
By booking any tour or travel service with us, you acknowledge and agree to the terms outlined in this Refund Policy.
1. General Refund Policy
Refund eligibility depends on the cancellation date, the type of service booked, and the cancellation policies of our hotels, transport providers, and other travel partners.
Refunds are processed only after cancellation has been confirmed by DK Tour And Travel.
2. Tour Package Refund Policy
Refunds for tour packages are processed according to the following schedule:
Cancellation 30 Days or More Before Departure
- 100% refund of the tour amount.
- Processing charges, payment gateway charges, and any non-refundable booking fees may be deducted if applicable.
Cancellation Between 15 and 29 Days Before Departure
- 50% refund of the total package amount.
- The remaining amount will be retained to cover advance payments made to hotels, transport providers, and other travel suppliers.
Cancellation Within 0 to 14 Days Before Departure
- No refund will be provided.
This is because hotels, vehicles, guides, and other travel services are generally fully reserved and paid for in advance.
3. Non-Refundable Services
The following services are generally non-refundable once confirmed:
- Flight Tickets
- Train Tickets
- Visa Charges
- Travel Insurance
- Monument Entry Tickets
- Adventure Activities
- Special Event Tickets
- Permit Fees
- Government Taxes
- Convenience Fees
- Payment Gateway Charges
4. Hotel Refunds
Hotel refunds are subject to the cancellation policies of the respective hotel.
If a hotel imposes cancellation charges, the same amount will be deducted from the refund payable.
5. Vehicle & Transportation Refunds
Vehicle bookings, including cabs, tempo travellers, buses, and airport transfers, may be non-refundable if the vehicle has already been reserved or dispatched.
Refunds, if applicable, will depend on the cancellation policy of the transport provider.
6. Customized Tour Packages
Customized or specially designed tour packages involve advance reservations and planning.
Cancellation charges may vary depending on the services booked, and additional deductions may apply.
7. No-Show Policy
If a traveler fails to arrive at the scheduled pickup point, hotel, airport, or railway station without prior notice, the booking will be treated as a No Show.
No refund will be issued in such cases.
8. Force Majeure
DK Tour And Travel shall not be liable for refunds arising from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Landslides
- Pandemic restrictions
- Government regulations
- Political unrest
- Strikes
- Road closures
- Severe weather conditions
Where possible, we may offer an alternative travel date or credit voucher at our discretion.
9. Refund Processing Time
Once a refund request has been approved, refunds are generally processed within:
7–14 business days
The exact time depends on your payment method and banking institution.
10. Refund Method
Approved refunds will be credited using the original payment method whenever possible.
Depending on the payment mode, refunds may be processed through:
- Bank Transfer
- UPI
- Original Credit/Debit Card
- Original Payment Gateway
Cash refunds are generally not provided unless required by applicable law.
11. Modification of Bookings
Changes to travel dates, traveler names, hotels, or vehicles are subject to availability and may result in additional charges.
Any price difference or supplier-imposed fees must be paid by the customer.
12. Refund Request Procedure
To request a refund, please contact us with the following details:
- Booking ID
- Full Name
- Contact Number
- Travel Date
- Reason for Cancellation
Our team will review your request and respond as soon as possible.
13. Contact Information
DK Tour And Travel
Website: https://dktour.in
Email: Contact@dktour.in
Office Address:
158, 2nd Floor, North Avenue
New Delhi – 110001
India
Phone Numbers:
+91 8797186922
+91 8860878873
+91 8417958268
Policy Updates
DK Tour And Travel reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
We encourage customers to review this page periodically before making a booking.
Acceptance
By booking any travel service through DK Tour And Travel, you acknowledge that you have read, understood, and agreed to this Refund Policy.