Effective Date: June 26, 2026
Welcome to DK Tour And Travel. We understand that travel plans may change due to unforeseen circumstances. This Cancellation Policy explains the terms and conditions applicable when a customer cancels a booking made through https://dktour.in.
By confirming a booking with DK Tour And Travel, you agree to the cancellation terms outlined below.
1. Cancellation by the Customer
Customers wishing to cancel their booking must notify DK Tour And Travel as soon as possible by email or phone.
A cancellation request will be considered valid only after receiving written confirmation from our team.
2. Cancellation Charges
The following cancellation charges apply to tour packages unless otherwise stated at the time of booking.
Cancellation 30 Days or More Before Departure
- 100% refund of the tour package amount.
- Payment gateway charges, bank charges, government fees, or other non-refundable service charges may be deducted where applicable.
Cancellation Between 15 and 29 Days Before Departure
- 50% refund of the total package amount.
- The remaining amount will be retained to cover advance payments made to hotels, transportation providers, and other travel suppliers.
Cancellation Within 0 to 14 Days Before Departure
- No refund will be provided.
This policy applies because travel arrangements such as hotel reservations, vehicle bookings, permits, and other services are generally confirmed and paid in advance.
3. Partial Cancellation
If one or more travelers cancel from a group booking:
- The remaining travelers may continue the tour.
- Package pricing may be recalculated based on the revised number of travelers.
- Additional charges may apply depending on hotel occupancy and transportation arrangements.
4. Cancellation of Hotel Bookings
Hotel cancellations are subject to the cancellation policy of the respective hotel.
Any charges imposed by the hotel will be deducted from the refund amount payable to the customer.
5. Transportation Cancellation
Vehicle bookings, including:
- Sedan
- SUV
- Innova
- Tempo Traveller
- Bus
- Airport Transfer
may not be refundable once confirmed with the transport provider.
Cancellation charges depend on supplier policies.
6. Flight and Train Tickets
If flight or train tickets are booked through DK Tour And Travel, cancellations will be processed according to the rules of the respective airline or railway authority.
Service charges, cancellation fees, and applicable taxes may be deducted.
7. Customized Tour Packages
Customized itineraries require advance planning and supplier confirmations.
Cancellation charges may vary depending on the services booked, and refunds will be calculated after deducting applicable supplier charges.
8. No Show
A booking will be treated as a No Show if the customer:
- Does not arrive at the pickup location.
- Misses the scheduled departure.
- Fails to check in at the hotel.
- Does not inform us before the scheduled travel time.
No refund will be issued for No Show cases.
9. Cancellation by DK Tour And Travel
In rare circumstances, DK Tour And Travel may cancel a tour due to:
- Natural disasters
- Government restrictions
- Political unrest
- Severe weather conditions
- Insufficient group participation
- Road closures
- Safety concerns
- Other events beyond our reasonable control
In such cases, customers may receive:
- A full refund, or
- An alternative travel date, or
- A travel credit for future bookings,
depending on the circumstances.
10. Force Majeure
DK Tour And Travel shall not be responsible for cancellations or delays caused by events beyond our control, including but not limited to:
- Floods
- Earthquakes
- Landslides
- Cyclones
- Pandemic restrictions
- War
- Civil disturbances
- Government regulations
- Airline disruptions
- Transport strikes
Refunds for such situations will depend on the policies of hotels, transport providers, and other travel partners.
11. Refund Processing After Cancellation
Where applicable, approved refunds will be processed within 7 to 14 business days after cancellation confirmation.
Refunds will be issued through the original payment method wherever possible.
12. How to Cancel a Booking
To request a cancellation, please provide:
- Booking ID
- Full Name
- Contact Number
- Travel Date
- Destination
- Reason for Cancellation
You may contact us using the details below.
Contact Information
DK Tour And Travel
Website: https://dktour.in
Email: Contact@dktour.in
Office Address:
158, 2nd Floor, North Avenue
New Delhi – 110001
India
Customer Support:
+91 8797186922
+91 8860878873
+91 8417958268
Changes to This Policy
DK Tour And Travel reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
We encourage customers to review this policy before making a booking.
Acceptance
By making a booking through DK Tour And Travel, you confirm that you have read, understood, and agreed to this Cancellation Policy.